Frequently Asked Questions
Straightforward answers about how RovenMill works, what it costs, and what to expect when you get started.
Answers to common questions
If you don't see what you're looking for here, our team is happy to walk you through the details before you commit to anything.
What exactly does RovenMill do?
RovenMill helps Canadian businesses review their existing payment processing setup and identify opportunities to reduce fees, simplify statements, and improve how transactions are handled day to day.
Is there a cost to get an initial review?
No. The initial review of your current processing statements and setup is provided at no cost so you can see where things stand before deciding whether to move forward.
Do I need to switch providers to work with RovenMill?
Not necessarily. In many cases we can work within your existing setup. Where a change makes sense, we'll explain why and what's involved before any decision is made on your end.
How long does the onboarding process take?
Timelines vary depending on your current setup and the complexity of your business, but most businesses move from initial review to an active arrangement within a few weeks.
What information do I need to provide?
Typically recent processing statements, basic business details, and an understanding of your current transaction volume. We'll let you know exactly what's needed for your situation.
Will I be locked into a long-term contract?
Contract terms depend on the specific arrangement you choose. We go through all terms clearly before anything is signed, so there are no surprises later on.
Is my business data kept secure?
We take data handling seriously and only collect what's necessary to review and support your account. Specific practices are outlined in our Privacy Policy.
What size of business do you work with?
We work with a range of businesses across Canada, from small independent operations to larger multi-location companies. The review process adapts to the scale of your operations.
Can I ask questions before deciding anything?
Absolutely. The point of the initial review is to give you enough information to make a clear decision, with no obligation to continue if it's not the right fit.
What happens after I submit a request?
A member of our team will follow up to gather a few details about your current setup, then walk you through what a review would look like for your business.
Who can I contact if I have more questions?
You can reach out through the contact options listed on our site, and we'll get back to you with answers specific to your situation.
Still have questions?
Get in touch and we'll help you understand exactly how RovenMill could work for your business.
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